Authorized Versus Unauthorized Workshops

Evolution is the key to the existence of an entity; the progression of the 'primitive' roadside automobile workshop to the contemporary 'authorized' workshop has been smooth. However, the corresponding change amongst the people has not been in sync with this modernization. To fill this gap, the people need to be aware of what these two variations tend to offer, being as diverse as two sides of the same coin.

Authorize Workshop

The 'roadside' or 'unauthorized' workshop, which might have attractively low labor rates and parts prices, evidently has prominent shortcomings. These can be found in lack of refined and skilled manpower, outdated technology and lack of value added services. Contrastingly, a workshop that may be authorized by Suzuki, Honda, Toyota or any other automobile giant, will have technicians that are fully trained as per international standards and are supplemented with a range of customized software for the engines of different types of cars. This plays a huge part in accurate diagnosis and configuration for the mechanical job that needs to be performed on the car. The significance of this software, available only in workshops authorized by credible automobile companies, can be deduced by the compounding prevalence of electronic engines in cars. One might argue that even though their car (a liana or civic, for instance) has an electronic engine, it is still catered to by an unauthorized workshop. However, in this case a 'hit and trial' in order to achieve the desired configuration. On the other hand, an authorized service station might instantly employ the usage of a laptop which is hooked up with the electronic engine in order to accurately configure it.

The authorized workshop may also contrastingly possess computerized wheel alignment lifts and special paint booths that avoid dust settling in on the body of the car (and harming its paint job) during the paint process via multiple filters.

Furthermore, an authorized workshop might prove to be a better option in more subjective areas such as those of trust, transparency and accountability. While they may provide a solid warranty for genuine parts, one may also have more security in case of any misfortune with regard to the work they are getting done at this genre of workshop. In addition, authorized workshops tend to maintain a customer database and place much needed emphasis on periodic maintenance of vehicles, constantly keeping track of the respective vehicles in their database to ensure their customers have a 'hassle-free' automobile experience.

The abovementioned arguments do not deny the existence of trust, accountability and skill in the unauthorized workshop but do clearly point towards the urgency of much needed modernization which means they lack on the vital aspects of efficiency, accuracy and a systematic and periodic form of maintenance, all of which are essential to provide a person with trouble free usage of his/her car.

Nevertheless, the gap between authorized and unauthorized workshops is narrowing with time as prices converge to the same level. However, an overall edge is enjoyed by a workshop that is authorized, that is in a sense transferred on to their customers. This is found in the fact that they provide 3S (sales, service, spare parts) services, or 'one window solutions' for all automobile related needs under one roof, ranging from buying back your old car to getting it insured to getting an engine repaired. While this can be seen as a fortifying competitive edge, it may also importantly prove to be a channel of utmost convenience at reasonable prices.

Pubished in The Express Tribune on 3rd April 2011
Ahsan Ali | Suzuki Riaz Motors